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Return Policy

Before returns, please contact noiduinmusic@gmail.com

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According to the Consumer Protection Act, products have a 14-day right of return and the time is counted from the moment you have physically received the product. If there are problems with your order and/or the products you receive, please contact us within 14 days of receiving the products.

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  • Returns can only be made at your own expense, and shipping costs will not be refunded.

  • Digital products cannot be returned or refunded.

  • Only regular priced products can be refunded, discount products unfortunately cannot be returned.

  • All returned products must be new, unwashed, unused and clean with original labels and packaging.

 

Incorrect or defective product

Contact Noiduin immediately if you receive a faulty or incorrect product. Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the product is defective, we want to replace the product with a new product at our own expense.


Lost mail or products damaged by post

If there is damage to the postal package, please contact your local postal service. If the shipment does not arrive or the delivery takes a particularly long time, contact a your delivery representative. They will guide you with shipping inquiries. Noiduin is not responsible for damaged packages or lost mail.

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Product Return

After receiving a return confirmation from our customer service, attach the following information to the return:

  • your customer number, name, full address and telephone number

  • a copy of the order confirmation, invoice or receipt

 

To return the product, you must send the product by mail to:

Noiduin
Vaahteratie 9
28800 Pori
Finland

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You are responsible for paying the shipping costs incurred by returning the product. Delivery costs are not refunded.

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Refunds

Once your return has been received and inspected, we will send you an email notifying you that we have received the returned product. We will also notify you when the refund is accepted or rejected.

When your refund is processed, a refund will automatically be added to your credit card or original payment method.

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